Return and Exchange Policy
At Hasib & Dish, we strive to offer the best electronic products and after-sales services to ensure our customers' satisfaction. If you are not satisfied with your product for any reason, you may take advantage of our return and exchange policy under the following conditions:
General Conditions for Return and Exchange:
- Return and Exchange Period: Customers may request a return or exchange within 7 days from the date of receiving the order.
- Product Condition: The product must be in its original condition, unused, and returned with all accessories and original packaging.
- Non-returnable Items:
- Digital cards or unsealed software.
- Products damaged due to misuse.
- Proof of Purchase: A valid proof of purchase must be provided when requesting a return or exchange.
Return or Exchange Process:
- Log in to your Hasib & Dish account and submit a return or exchange request.
- Your request will be reviewed within 3 business days.
- Upon approval, we will either arrange to collect the item or guide you on how to send it back to us.
Financial Terms:
- Refund Method: Refunds will be issued using the same payment method used for the original purchase.
- Shipping Costs: Customers are responsible for the return shipping costs, unless the item is defective.
Defective or Damaged Products:
If the product you received is defective or damaged, we sincerely apologize and will arrange for a full refund or replacement at no additional charge.
